Customer Testimonials
Buying a car is often a stressful endeavor, but not this time. I was met with a warm, and knowledgeable sales consultant/Cory. He listened to my needs/wants and kept looking for the right SUV. The whole process was seamless. Talking to the finance department was enlightening as he went thru what I was purchasing and even tips on credit management. They went above and beyond to make this an enjoyable experience. I never felt pressured, rushed or overwhelmed with information. My return trip was the same with additional services and a free car wash. I would recommend this ... Read More DealerRater - Jun 11, 2026
I would like to especially say thank you to Cody my salesman (who was absolutely amazing) for making my dreams come true. He went above and beyond for me. I would also like to thank Pete the sales manager. Amazing people! I would definitely recommend buying from them and I would definitely buy from them again in the future.
Our sales Representative was Devin, we found out he is new and in training. Well Devin you have our vote 💯, Devin and the Ken Ganley team went above and beyond to accommodate us. Thank you all.
Beware,watch what you sign. They will put add ons without your knowledge Inflate the cost of the vehicle,especially on leased ,will never step foot in any of their dealership
Negotiated price on used vehicle and trade in. Negotiated 21500, OTD. Signed the 4 square as well as the finance manager signing it. I get back to finance and the finance guy noticed the mistake, which I previously pointed out to the salesman. I told them payoff on the trade, was upfront there was a balance on the trade. Owed 5k, they offered 2500. I made an offer of 21500 out the door, sales manager made a mistake, wrote the trade down as paid off and allotted 2500 as down payment from equity in the car. I told the salesman the numbers didn’t look ... Read More DealerRater - Dec 11, 2025
Beware! My experience with this dealership has been extremely disappointing and I feel obligated to warn others!
From the start, communication was terrible. They didn’t return emails or phone calls, or follow up on any of the concerns I raised after the sale. Once they had my money, it felt like I was no longer a priority. The vehicle I purchased was NOT AS REPRESENTED. Important details were glossed over or completely omitted and when the issues surfaced the NEXT DAY the dealership refused to take accountability.
What even more concerning is the overall business attitude. The way they ... Read More DealerRater - Dec 7, 2025
N/A not much to say on this any more. Maybe next time the process will be better
I work in the fleet industry and the guys that run the shop are super-efficient, reliable, and responsive. This goes a long way when we are choosing preferred partners to work with. Thank you for all your help getting my clients vehicle wrapped up so quickly.
Great customer service, the service department was able to keep me in the loop and completed the work on my car. Highly recommend Ken Ganley kia.
This dealership is the best! Everyone is always very friendly and helpful. The service department keeps you updated on what they are doing and usually done in less time than anticipated. Would definately recommend this place!
Ken Ganley has been a great dealer for my wife and I. Sales staff is great and service has always done a great job and been very honest. Our next vehicle will be purchased at Ken Ganley. Please keep up the great job!!!
Went in by 5p left by 7:30 with a 2021 Buick envision essence! I love my car! Cody made everything so easy I’m still in shock 😳 i finally got the car i picked out and wanted no one pressured me into anything different. From picking out my car the test drive all my questions and they know i had a lot lol Cody and his team made my car buying experience so worth it and im extremely happy!
Didn’t have to wait very long to have my oil changed. Very polite and friendly.
Was great to work with at first but became xxxxxxxx after the vehicle was bought, don’t receive trade in money till months after, didn’t get plate at all and isn’t easy to work with. Sales kid left during the deal and nobody got ahold of anyone to notify that things would be behind and now are saying things that aren’t true and being arrogant.
Great Fast , answered everything i needed it made things better and my car buying experience worth it
Professional, friendly. The folks here were super kind, the waiting area was nice, and they didn't take all day like some dealers.
Everyone is very knowledgeable about the vehicle's they sell. And very polite to everyone.
Good well trained personnel…easy to deal with, nice, back room personnel Jessica G. very helpful
Great customer service and professionalism. They’re the only dealership I use and plan on using.
Very kind, quality work, quick and painless experience. This is where I get my kia serviced
First visit there. My own dealership told me I would have to wait three or more days for a part that was crucial for us to leave for out of town with the car in just a couple days.
After making a few calls on my own, I found that the parts department at Ken Ganley Kia Medina had the part I needed. I made the ride out there, purchased it and then the service department put it on my car while I waited. I had no appointment, but they still got me in.
Their dealership out in Medina is ... Read More DealerRater - Jul 24, 2025
Willi Williams did a very good job of checking me in and taking care of me. The job was done fine and in a reasonable time.
They are friendly and helpful, good service. When you are waiting at lobby, they provide snacks and drinks for you, that’s very thoughtful.
Great service,fast. Really nice staff to work with. I'm very happy. Would recommend their service department anyday.
Everyone was very kind and helpful The salesman was polite . Staff very kind and curtious
Will in the service department was very helpful and professional when we had our car in for an oil change.
This was the best car buying experience I have ever had. Alex, Stephen and Dave were all great to work with. They understood my needs, and offered solutions I had not considered. They were friendly, professional, patient and very helpful!
Outstanding service provided by Will Williams and your service tech Gene. I came in for 3 recalls on my car and come to find out my back brakes were not installed correctly as Gene said they missed a few steps ....my car was serviced at Jiffy lube in Medina NEVER again I was a loyal customer for 4 years well thank you Will I will be coming to Ken Ganley for all of my car needs. Your team prevented a major catastrophe from occuring ..your team of Will and Gene are a true asset to your company thank you again and see ... Read More DealerRater - Jul 15, 2025
They always do a great job whenever I bring my SUV in for maintenance! Highly recommend!
I have visited Ken Ganley Kia for repair services several times over the last few years. Each time I have worked with Rachelle Weatherholt and the experience has been off the charts. She is a great communicator, is very dependable, and is a pleasure to work with. She goes above and beyond to help her customers (which is rare these days), and is the literally best service advisor I have ever worked with.
I came in for a problem with my AC functions. Mike helped me and took me in explained how long it would take. There ended up being a problem with the install because of the broken pieces and they lent me a loaner for the day until they finished. It was a great experience for something going wrong with mine
Willy Williams was the best. My service was done right and my car returned cleaner than when I brought it in. He was very knowledgeable about the service my car needed at 50000 miles. I highly recommend him.
So far, they have done most everything right. We’ll see if the holds up for the life of the car. If you can’t tell, I’m a bit skeptical from previous experience at other dealerships
We had a truly wonderful experience buying a pre-owned vehicle from Ken Ganley Kia. Our salesman, Stephen Green, was exceptional! He took the time to answer All of our questions, negotiated fairly on our behalf, and made us feel comfortable, confident and respected the entire time. He felt like a friend instead of a salesman. The entire process went very smooth and quick. We are very happy customers.
Great and knowledgeable staff. The waiting room is comfortable. Receiving messages are a plus to keep up to date with your vehicles progress.
Did not buy my car here, I only came for service. I was treated very well.
Brooke was amazing and very helpful but not overwhelming. We knew we could trust her to help us find our new car. she listened to our request and was willing to give us her time and energy.
Great facility, easy to work with. Sales and finance guys /girls were all good to work with. Got a great deal too!
End to end service. My family has purchased 4 cars from them in the last 3 years, I am on my second sportage. Service is easy, they keep you comfortable, in the loop, and will even take you somewhere if you wanna grab some food. The car is always cleaner than how I left it.
Ken Ganley is good service. Good. Good. Good. Good. Good. Good. Good. Good. ... and good!
Clean, courtese. Very knowledgeable and attentive.my experience as always met my expectations. I appreciate that they know me when I come in for service.
They made scheduling my car service easy and quick. The staff were very friendly and helpful and also did a great job keeping me updated on my car’s repairs and timeframe to completion.
Cody was great from start to finish. Made trading in my car a very easy process! Thank you!
Great customer service, everyone was very friendly and helpful!! Nice facility, very clean and modern.
Walked into this beautiful dealership looking for a car for our son. Got set up with Brooke A. in sales. Very personable, bubbly, knowledgeable and accommodating. Didn't fall in love with the first used car we test drove. No worries to Brooke, walked around the lot with us and found us the one we felt comfortable with and reliable for our son. Started on financing next thing I know Brooke and my wife are out on the lot again looking at certified Sportages. Yep, went in for one car and left with two. Best car shopping/buying experience in ... Read More DealerRater - Jun 6, 2025
Good service, Friendly, helpful, know what their talking about, and honor their quotes. Good as always.
Steven was great! Very friendly and knowledgeable! He took time to explain things to me.
Excellent customer service and very friendly , and done vsr done wick and clean, Will and his team are the best
The workers are so nice & kind . There running to get everything done in an efficient way. I will definitely be back!! Thank you
I cant praise John Adams in service enough. He went above and beyond for me in the situation I was in.
Every time I take my car in for service everyone is so helpful and explain everything that they are doing
Love the staff! This makes my third vehicle in a row from Ken Ganley Medina.
Our salesman was Victor & he was very professional and knowledgeable. He listened to what we wanted to spend & was very helpful in finding us the vehicle that worked for us. The rest of the team was quick & efficient! A great group of younger professionals!
Everything about my service from arriving until my job was complete was excellent. The wait time, the free lunch, and especially Mr. Williams he went above and beyond the call of duty!
Corvay was extremely helpful and knowledgeable and very friendly. He made the experience very enjoyable. Nik, the finance guy was also very friendly and knowledgeable. And Gianna was the same, concerned and friendly and helpful. I would definitely recommend them and the dealership to anyone I know looking for a car.
Service advisor is always responsive and listens to my concerns. My only complaint is I thought my first oil change was free with a new car other than that great service.
My car was towed to the Dealership I always go to after hours. It was fixed and ready for pickup by 10 the next morning.
I had a great/positive experience taking my car in for a manufacturer recall.My service advisor Willie W. went above and beyond to help me and answer all my questions.He addressed all my concerns on the spot.We need more people like Willie in this world,honest & caring! Thanks again! I love my Kia
Very nice and good salesperson she was very informative and helpful in all areas to me
Courteous,truly friendly, honest,trying to get me the best value for my money, does his best to get me in and out.
Great customer service they were really fast and checking on me and letting me know how much time I had left before my car was done
I had a wonderful experience, Kobe was excellent, customer service top tier, and fast service.
Courteous, prompt and keep you informed on what your car needs and or what it doesn't need
Always easy to schedule an appointment. The work is finished when they say it will be. A good experience.
Mr Charles and Mr Ismail was very knowledgeable, fast, and explained everything about the car I purchased. They made my experience great!
They go out of their way to make sure I am my car and me is a priority.
You have two amazing gentlemen Leroy Wise and David Badgett they were the best I would definitely recommend Ken Ganley Kia Medina thank you Gentlemen
Wonderful experience. Bilal, Kris, Jared and Andrew were a pleasure to work with. Very happy with my new KIA Soul GT. Highly recommend this dealer, Ken Ganley KIA in Medina Ohio.
I was satisfied with my car salesman, very patient and friendly and made me comfortable
Excellent service Welcomed as soon as I arrived. Price was good for service provided Will use again
Awesome dealership! Great and friendly people. Would recommend very highly! Fast and friendly service with no pressure!
Brought my car in for an oil change. Everything went great. My advisor Will kept me informed throughout the process and it very easy. Highly recommended!
We actually bought our KIA from North Olmstead. This is our 4th KIA. And this one has had so many recalls and issues. First my check engine light kept going off. The serviceman kept saying it was user error that I wasn't closing the gas cap all the way. However after it going off for a third time the garage manager switched the gas cap and now and behold problem solved. Within a week my for handle stopped working, so I could only unlock it with my key. Again I was told it must be user error. Nope it'... Read More DealerRater - May 9, 2025
They are always professional, friendly, and very clean. Let's me know exactly what is going on with my car. 10/10
Corvay helped us purchase a 2025 Kia Sorento EX AWD- he had the vehicle ready to go when we arrived, was exceptionally thorough and patient with our questions, and went above and beyond to make us feel at home.
The financing went smoothly and was painless- I didn't once feel that I was being "taken" or forced into doing something that wasn't comfortable for my budget. The financing person never put pressure on us to buy additional warranties (though we did buy a few recommended items).
I would recommend Ken Ganley Kia to EVERYONE and ANYONE- I ... Read More DealerRater - May 6, 2025
Victor was wonderful. He stayed well passed 8pm 2 nights in row, came in on his day off and probably walked that enormous lot 6 or 7 times. Was even willing to go out and get us dinner, and give us money from his own pocket to fill our new car up with gas! Above and beyond polite, curtious and such a nice guy. We will buy from Ken ganley kia again and again if we can always work with Victor.
Very helpful always checking if need anything. Kept us informed willing to work with us
The service is top notch. Everyone there is very friendly and knowledgeable. The place is very clean. I have been a loyal customer since 2016.
Willie Williamson was amazing... Made the process quick and easy, definitely a breeze while being thorough!
Paul was an outstanding sales rep!!! Took care of us from start to finish! He is a great asset there!
Service advisor (Willie) was very good and helpful and professional, but service manager was horrible. KIA won’t honor their warranty even though I’ve had serious engine problem beginning at 75,000 miles. Will never buy a KIA again.
Always excellent customer service. John Adams is the man! Only trust Ken Ganley Kia !! Always receive open and honest communication. Greatly appreciated!!
Will was my tech advisor. He was fantastic: helpful, informative, and knowledgeable. Give him a bonus!
Service team is excellent! They really helped me with a plethora of questions! Very knowledgeable!
Best customer service..Rachelle was the best .. telling all my friends and family members.. thank you
This was an easy, enjoyable time to buy a car. Very well at communication & the time management.
They took my car as soon as I arrived and completed the service in a timely manner. I appreciated the friendliness of the staff and cleanliness of the facility. It’s definitely a trustworthy dealership and I would return.
They try to be as fair as possible. They are really nice. I do recommend them.
Great place great service, fun people. Nice staff. Got everything I needed done quick with no hassle.
I had a great experience and I appreciated the dealership working with me to get my car back on the road!!! The associate was very professional and caring about getting my vehicle ready when I arrived to pick it up. Wait time was short and sweet. I would recommend Ken Ganley to my family and friends .
The staff is the nicest I've ever met at a dealership. Very knowledgeable as well.
Very thoughtful they explained all of the options available while trying to keep within your budget.
Great service in the service department! Fast and friendly. I highly recommend this dealership. This is my seventh Kia vehicle from this establishment!
Outstanding in all aspects from lease to service. Never a problem and if one totally handled.
After the Greeter introduced me to Cody my salesman. I was greatly impressed. Cody was very responsive to my expressed interest and worked quite diligently to help me thru his sales objective. I’ve bought and sold a lot of vehicles and Cody was genuine and only told me what he knew. But if He didn’t know an answer to my inquiry he said he wasn’t sure but would find out for me. I liked his frankness
Will Williams awesome. Took great care of me and showed me all around. We’ll be back
Pleasure to do business with this dealer. The salesman ( Mike Boston) was excellent to do business with. Very fair deal for a new vehicle.
Don't believe the online rate finder it's a bait and switch go somewhere else
Awsome service. Noticed a trim piece needing replaced and took care of prior to the end of visit. They go above and beyond.
Medina’s Ken Ganley Kia is a great place to visit if you’re looking for a new vehicle. They make every attempt to meet the wants and needs of their customers. This starts with the salesperson who helps you find the vehicle of your choice while trying to get you the best deal possible. Then comes the financial department who assists you in completing the plethora of required paperwork while offering extra packages such as a very worthwhile maintenance package. Now that you have your vehicle, the service department is there to answer all your questions ensuring you understand ... Read More DealerRater - Mar 28, 2025