Customer Testimonials
Service advisor (Willie) was very good and helpful and professional, but service manager was horrible. KIA won’t honor their warranty even though I’ve had serious engine problem beginning at 75,000 miles. Will never buy a KIA again.
Always excellent customer service. John Adams is the man! Only trust Ken Ganley Kia !! Always receive open and honest communication. Greatly appreciated!!
Will was my tech advisor. He was fantastic: helpful, informative, and knowledgeable. Give him a bonus!
Service team is excellent! They really helped me with a plethora of questions! Very knowledgeable!
Best customer service..Rachelle was the best .. telling all my friends and family members.. thank you
This was an easy, enjoyable time to buy a car. Very well at communication & the time management.
They took my car as soon as I arrived and completed the service in a timely manner. I appreciated the friendliness of the staff and cleanliness of the facility. It’s definitely a trustworthy dealership and I would return.
They try to be as fair as possible. They are really nice. I do recommend them.
Great place great service, fun people. Nice staff. Got everything I needed done quick with no hassle.
I had a great experience and I appreciated the dealership working with me to get my car back on the road!!! The associate was very professional and caring about getting my vehicle ready when I arrived to pick it up. Wait time was short and sweet. I would recommend Ken Ganley to my family and friends .
The staff is the nicest I've ever met at a dealership. Very knowledgeable as well.
Very thoughtful they explained all of the options available while trying to keep within your budget.
Great service in the service department! Fast and friendly. I highly recommend this dealership. This is my seventh Kia vehicle from this establishment!
Outstanding in all aspects from lease to service. Never a problem and if one totally handled.
After the Greeter introduced me to Cody my salesman. I was greatly impressed. Cody was very responsive to my expressed interest and worked quite diligently to help me thru his sales objective. I’ve bought and sold a lot of vehicles and Cody was genuine and only told me what he knew. But if He didn’t know an answer to my inquiry he said he wasn’t sure but would find out for me. I liked his frankness
Will Williams awesome. Took great care of me and showed me all around. We’ll be back
Pleasure to do business with this dealer. The salesman ( Mike Boston) was excellent to do business with. Very fair deal for a new vehicle.
Don't believe the online rate finder it's a bait and switch go somewhere else
Awsome service. Noticed a trim piece needing replaced and took care of prior to the end of visit. They go above and beyond.
Medina’s Ken Ganley Kia is a great place to visit if you’re looking for a new vehicle. They make every attempt to meet the wants and needs of their customers. This starts with the salesperson who helps you find the vehicle of your choice while trying to get you the best deal possible. Then comes the financial department who assists you in completing the plethora of required paperwork while offering extra packages such as a very worthwhile maintenance package. Now that you have your vehicle, the service department is there to answer all your questions ensuring you understand ...
Mike was great! He took care us quickly and explained many things in how they work.
Service department is great however I was very unhappy that they built two maintenance plans into my lease. They call the two included oil changes “complimentary”. Far from the truth since they were over $225 built into my lease. They also added a maintenance plan costing $600. They told me they could take both out of the lease however it wouldn’t lower my payment. Not buying or leasing from them again!
Fast and courteous service. I was greeted promptly and was informed every step of the service appointment.
They got me in and out in a good time. They explained everything they did
The dealership was very informative and very helpful through the entire process. Corvay was very knowledgeable.
No other place to lease or purchase a vehicle. Best customer service ever. Big shout out to Christopher Wilson. Excellent sales consultant.
Very well done good experience!! Top notch service and comfort while waiting for our car
Excellent service from our sales associate Yancy. He was knowledgeable and very helpful. Lots of cars to choose from
No hassle and seamless purchase process. The sales team provided great support and answered all our questions without the stress of a sale
Amazing service and explanation of all necessary changes. Thank you Mike for your help today.
Staff is very friendly and will make sure you’ll leave with the vehicle you’re happy with
On time and work done was efficient. Tech was very upfront and courteous to my needs.
Will in service is amazing. Always goes above and beyond to help when he can.
I always come to Ken Ganley KIA because the staff is always helpful and friendly . I recmond them for all your KIA needs .
Location is very clean. Overall, service was good and people were courteous. Drinks and snacks are provided if needed.
Mike Boston was excellent. Very knowledgable and friendly. Finance was great as well. Test drove two cars and left with new car in under 3 hours. Nice
Deals done friendly, fast, and honestly! What a wonderful experience! Would recommend to anyone in the market!
Beast dealership ever. People are nice service is fast and good. Its clean love seeing all the new cars
I've been with this dealership since 2012; when it was Bill Doraty. I've always received exceptional customer service and professionalism. I enjoy the friendly atmosphere and the great repairs. I will only come. I had a flat tire and drove from Cleveland to Medina for my dealership to take care of my vehicle. Thank you Ken Ganley for your dedication to your patrons; especially me.
The service department people, especially Jared was courteous and professional. The waiting area was comfortable.
The finance team is full of bullies. They refused to remove the warranty from my buyers agreement when I had outside financing.
Always helpful, courteous and efficient. Good listeners and keep you updated on the progress of the repairs.
I am always so pleased when I go to Ken Ganley Kia in Medina. This time they went Above and beyond. I had to have my vehicle towed to them on Friday in my appointment wasn’t until Monday, but they got to it on Saturday in fixed my vehicle.
Will Williams did a great job. He was very thorough explaining service options and costs. He seemed honest and didn’t try to upsell us on unnecessary services.
Always professional, courteous respectful and honest. Keeps you updated on your cars process. Thank you!
Ganley Kia has a great service department. They are very knowledgeable and do a through inspection of my car each time I go in for an oil change.
Great customer service! Rachelle was extremely helpful and has been great to work with the few times I have been at the dealership for service. The waiting area is also very nice offering spots for working at your laptop or sitting if you want to watch TV and relax. They also have a coffee and snack bar to keep you awake while you wait. Overall, have been very impressed with the service received at Kia in Medina.
Awesome experience all around from the advisor that helped me to the prices and service!!! In and out in under two hours for tires and alignment, all while being cheaper than Costco.
Willie Williams is the best advisor in the service department who cares about you and your car keeps you updated what’s going on? I always ask for him.
Worked hard to get me into the vehicle iwanted. The salesman Damon was so helpful and kind . This is my second car I’ve bought through him.
Highly recommend this dealership, Nigel was great! He was super helpful and listened to what we wanted and made sure it was possible.
Highly recommend this dealership, we worked with Nigel Bennent and he was great! Nothing but good things to say about our experience.
Awesome couldn't have had a better experience in trying to buy a car. thank you!!!
went looking for a hybrid and settled on a Sportage lx staff was incredibly gracious with making my deal a solid transaction they went above and beyond to release me from my Honda lease, Leroy Wise answered all my questions and even brought to light some that I did even consider, I am looking for ward to having my new Kia serviced at this location, all in all its was a great experience in a world that is still foreign to me, I will recommend all that I know who are looking to buy new or used to KGK
From start to finish the entire experience was one of ease all my questions were answered and the discussion between my salesperson was eye opening all in all I will be recommending KG Kia to all those looking to purchase a car
I had an appointment for oil change and first she said it would take about an hour but I was out a lot sooner
I always have a pleasant experience when I take my Telluride in for service. The staff is knowledgeable and courteous. Let's face it, maintenance and repairs are not cheap, but they never try to pushy me to get things done. They advise the order in which they suggest things get completed.
Terrible Experience – Stay Away! I had one of the worst car-buying experiences at this dealership, all due to an incompetent internet salesperson and an unprofessional general manager. I was given false information about a vehicle, which led me to drive nine hours to pick it up—only to find out that what I was told wasn’t true, and the deal I expected didn’t exist. When I brought this issue to the attention of the general manager, I expected at least an apology or some acknowledgment of their mistake. Instead, he was rude, dismissive, and unprofessional. He refused to ...
We had a wonderful experience with this dealership. My parents get anxious in crowds especially since my dad is a veteran. Nigel was a wonderful help, very kind and understanding. I told him what they wanted and listened, all the way down to the payment amount. We couldn't have wished for a better experience. Thank you to Ken Ganley Kia and especially Nigel!
When I went to get a problem fixed on my car, the guy who talked to me wasn’t pushy which I appreciate as a women who knows absolutely nothing about cars.
All employees are very helpful and knowledgeable. Always keep me up to date on what is going on with my car.
Courteous,friendly, service time was great, waiting area was clean and stocked with water and a few munchies
Great service! Worked with us to get what we wanted and where we needed to be!
This place is awesome! Always a pleasant experience. Wait time is usually shorter than expected.
Very professional and courteous staff from sales through service. The service center is accommodating and fast.
Always friendly service. Very professional in explaining every aspect of the service that is needed.
This is a very accomodating dealer. They make the customers feel comfortable and they are more than happy to keep you informed regarding the status of your vehicle. Very happy with them.
Our Service Tech Jarrod was super nice and very helpful. He took the time to go over all the repairs and listen to our concerns. He even got us the best price for everything.
Very satisfied with the Kia staff, particularly with Willie Williams. Very professional, knowledgeable, and accommodating
Excellent Scheduling was a breeze. The employees and service techs were kind and knowledgeable. And overall pleasant experience
The service was awesome. Mike M was very thorough and friendly and knowledgeable and courteous.
Very quick and efficient. Personable salesman and finance representative! Lives my new carnival! Wish they would’ve worked with the numbers a little better but did get close to what I asked for.
Great service. No issues. Timely and on time.. car was clean and ready to go.
Friendly, low pressure atmosphere where the service advisors give you maximum information so you can make a well informed decision.
They were prompt, explanatory, and very courteous. The time was a bit longer than they said but it wasn't too much. They contacted me when they saw a couple filters that were showing close to needing replaced but were not pushy on me doing it. Although they said the fuel door was working ok, I checked it before I went to leave and it was not working. The guys came back out and tried only to find it was not fixed. They were very cordial! They ordered a new part and I went on my way. The place is ...
My sales associate was very knowledgeable and personable. He listened to what was important to me and follow through. I enjoyed the process it just took a lot longer than I expected.
Great dealership, we have purchased multiple cars from them and each one has been a good experience. We were in and out within 2 hours including drive tests. Would highly recommend them.
Very friendly, and very willing to work with us to get what we wanted and where we needed to be
Very helpful and professional. Explained our new car functions. Sales man made us feel relaxed. Gave us what we wanted for our old vehicle. Thanks
They were great! No pressure but really helped me find the right car for my family.
Always a great experience when I visit your dealership.Exceptional service every time we visit. I'm extremely happy with your service department!!
Everyone was very helpful. Bryan Harvey was my sales consultant. He did an amazing job getting into my perfect dream vehicle.
Ken Ganley service center always handled my service needs and get me out on the road quickly
The associates are all very considerate and helpful! After the service to my car was performed, my car was driven through the car wash. When I got home I realized that a very meaningful magnetic decal from my car was missing. I called and they immediately went out and found it for me! I am so appreciative!
Moe was awesome! He was friendly, professional and incredibly helpful! He truly helped us get the best deal possible with no high-pressure sales tactics! I will definitely be a repeat customer!
I'm a senior and they always give me a discount that helps so much. They are all so nice to me everytime I come in. And answer all questions honestly.
The service staff was the must punctual I have evere seen, very friendly and truthful.
The finance guys were extremely helpful and efficient in making sure I got exactly where I needed to be!
Efficient, communicative, helpful. They respond quickly to your automotive needs, make sure you get what you’re looking for, and don’t upsell unnecessarily.
Thank you guys so much. The service was great, it’s always stressful when your car is not running properly. You guys were great. I am a lifelong customer.
My sales rep was very nice and very helpful. His manager also helped me resolve my problem.
Great service, quick service!!! In and out in a half hour for an oil change and tire rotation. Very clean and friendly dealership!! Everyone is extremely nice!!
Very happy with the treatment of all the people at Ken Ganley , they work out a deal and I was able to buy a new kea Thanl you
Great car buying experience, and excellent customer service. Financing was super easy. I would definitely recommend.
Ken Ganley Kia Media Dealer experience was good. The overall buying and service process was straightforward and simple.
It’s always a pleasant experience when I need to service my two Kia SUVs. The people are friendly, the waiting area is comfortable and the service managers are courteous.
I was very impressed with the young man who helped me in the service department. He was very knowledgeable, friendly and helped me with installing a spare tire. After the service he came back and explained to me what they had done and answered it my questions.. I was very impressed with this young man and he’s a plus for your company.
Nice people and although there are many people who may not feel friendly they are really nice when you get to know them
Our salesman Christopher was patient and very accommodating to our budget needs. He worked with us to get a fair manageable payment for our selected car
Used car experience has not been entirely positive. Lack of communication from service department has been upsetting at best. Waited almost 2 months for a call regarding rear brakes and bumper cover, never got a call about work completed to pick up car on 1/12/25. Called 450pm 1/12 to find out status and told car was ready. Upon pickup no one could tell me details of oil consumption test. Called back on 1/13 to find out I needed to return in yet another 1000miles. Still waiting for refund of $250 deposit for loaner vehicle. It's taken 3x visits to fix braking issues, and at ...